Order Cancellation Policy
This Order Cancellation Policy explains the conditions, procedure, and timelines for cancelling orders placed through our online store.
1. Eligibility for Cancellation
Orders may be cancelled depending on the timing and status:
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Orders placed within 48 hours and not yet dispatched may be eligible for cancellation.
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Orders after 48 hours or that have already been processed for shipping cannot be cancelled. In this case, you may wait for delivery and submit a return request in accordance with our Return & Exchange Policy.
All cancellation requests are assessed on a case-by-case basis.
2. How to Request Cancellation
To request an order cancellation:
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Contact us by email or phone with your order number and payment confirmation.
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Provide any additional details that may help us locate your order.
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We will review the request and notify you of the decision as soon as possible.
Cancellation requests are handled in the order they are received.
3. Refund After Cancellation
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Once a cancellation is approved, the refund will be issued to the original payment card, such as Visa or MasterCard.
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Depending on your bank or card provider, refunds typically appear within 3–15 business days.
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If the refund does not appear within this timeframe, please contact us for assistance.
Further details about refund processing can be found in our Refund Policy.
4. Important Notes
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Cancellation requests are subject to verification and order processing status.
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We are not responsible for delays caused by incorrect information or banking procedures.
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Once an order has been dispatched, cancellation is no longer possible.
5. Contact Information
For assistance with order cancellations, please contact us:
Contact Address: 3 MCNEELY DR,RIVESVILLE,WV,26588,US
Customer Service Phone: +1(351)501-2915
Customer Service Email: retailhelp@furnigrit.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–18:00 (Australian Time)