This Shipping Policy outlines how we handle the delivery of orders, including shipping regions, costs, handling times, and tracking procedures.
We deliver to all locations within Australia.
Orders to destinations outside Australia are currently not supported.
Orders totaling AUD 69.99 or more qualify for free shipping.
Orders under AUD 99.99 incur a shipping fee of AUD 5.99.
Orders placed before 18:00 (Australian Time) during business days are processed the same day.
Orders placed after 18:00 are processed on the next business day.
Orders received on non-business days will be processed on the following business day.
We aim to process orders within 1–3 business days after confirmation.
During busy periods, handling may take slightly longer.
The typical delivery timeframe is 5–10 business days from dispatch.
Delivery times may vary depending on your location and the logistics provider.
We use trusted carriers for domestic shipments in Australia, such as:
Australia Post
Fastway Couriers
Sendle
The specific carrier for each order is provided in the shipping confirmation.
After your order is shipped, you will receive an email containing your order number, payment information, and carrier details.
You can track your order on our website under the “Order Tracking” section using your email or phone number along with the order number.
We are not responsible for damages or loss that occur during transit unless caused by negligence in handling prior to shipment.
We are not liable for delays due to carrier issues or unforeseen circumstances.
Customers must provide accurate delivery addresses. Delivery errors due to incorrect information are the customer’s responsibility.
Some shipments may require a signature upon delivery.
Ensure someone is available at the delivery address during the estimated delivery timeframe.
For shipping-related questions, please contact us:
Contact Address: 3 MCNEELY DR,RIVESVILLE,WV,26588,US
Customer Service Phone: +1(351)501-2915
Customer Service Email: retailhelp@furnigrit.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–18:00 (Australian Time)
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