Return Exchange Policy

This Return Exchange Policy outlines the rules and procedures for returning or exchanging items purchased from our online store. It clarifies timeframes, conditions, and responsibilities to ensure a clear and fair process.

1. Return and Exchange Timeframe

• Requests for returns or exchanges must be submitted within 30 days from delivery.

• Requests received after this period may not be accepted.

2. Eligible Reasons for Return or Exchange

A return or exchange may be considered under the following circumstances:

• Item has visible damage or defects upon arrival

• Product exhibits quality-related issues

• The item has strong odor, significant color variation, or similar issues

• The delivered item does not match the order

• Returns within the allowed timeframe without a specific reason

• Any other reasonable issue supported by evidence

3. Return Procedure

To submit a return:

1. Contact us by email or phone with your order number, payment confirmation, reason for return, and any relevant photos or videos.

2. Our team will review the request and notify you if it has been approved.

3. Once approved, you will receive instructions including the return address.

4. Ship the item to the provided address and await confirmation of receipt.

5. Upon inspection, if the item meets the stated condition, a refund will be processed. Details are provided in our Refund Policy.

4. Exchange Procedure

For an exchange:

1. Submit an exchange request with the same details required for a return.

2. Once approved, return the original item to the designated address.

3. After inspection, a replacement item will be dispatched, typically within 1–3 business days.

4. Shipping timelines for the new item follow our Shipping Policy.

5. Refund Handling

• Refunds are processed to the original payment method (Visa or MasterCard).

• Typical processing time is 3–15 business days, depending on banking institutions.

• Contact us if a refund is delayed beyond this period.

6. Shipping Costs Responsibility

• We cover shipping costs for items returned due to defects, damage, or incorrect deliveries.

• Customers bear shipping costs for returns without product-related issues.

7. Responsibility and Conditions

• Returned items must be packaged carefully to avoid damage.

• Requests missing sufficient information or evidence may require additional review time.

• We may decline requests that do not meet the policy conditions.

8. Contact Information

For return or exchange inquiries, please contact us:

Contact Address: 3 MCNEELY DR,RIVESVILLE,WV,26588,US
Customer Service Phone: +1(351)501-2915
Customer Service Email: retailhelp@furnigrit.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–18:00 (Australian Time)