This Refund Policy outlines how we handle refund requests for orders placed through our online store. It explains the conditions, method, and timing of refunds to ensure transparency and clarity for our customers.
Refunds may be considered under the following circumstances:
A cancellation request has been approved according to our Order Cancellation Policy;
A return request has been reviewed and accepted, and the returned item meets the required conditions.
We evaluate each request carefully to confirm eligibility before initiating a refund.
Approved refunds are processed to the same payment card used during purchase, such as Visa or MasterCard.
Depending on the bank, the refunded amount usually appears within 3–15 business days.
If a refund does not appear after this timeframe, please contact us so we can investigate.
In the event of delays or discrepancies:
Additional verification may be required to ensure the refund is accurately processed.
We will work with the payment provider to resolve any issues, but processing times can vary depending on banking systems.
Customers are encouraged to contact us promptly if a refund seems delayed.
Refunds are issued only for approved requests following our policies.
We are not liable for delays caused by incorrect payment information or bank processing.
The refunded amount corresponds only to the original payment received and does not include additional fees.
For questions or assistance regarding refunds, please reach out using the details below:
Contact Address: 3 MCNEELY DR,RIVESVILLE,WV,26588,US
Customer Service Phone: +1(351)501-2915
Customer Service Email: retailhelp@furnigrit.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–18:00 (Australian Time)
loading
