This Service Policy outlines the terms and conditions governing the use of our online store. It provides guidance on orders, payments, delivery, after-sales services, and user responsibilities.
This policy applies to all users accessing or purchasing from our website. It clarifies how services are provided and defines the responsibilities of both users and our team.
Creating an account is optional; orders can be placed without registering.
Users are responsible for providing accurate and up-to-date information.
We are not liable for issues caused by incorrect or incomplete information provided during checkout or communication.
Product descriptions, images, and specifications are for reference.
Availability depends on inventory status and may change without notice.
Prices shown at checkout reflect the total amount due at the time of order confirmation.
Orders are confirmed once payment is successfully authorized.
Accepted payment methods are detailed in the Payment Method Policy.
Order processing begins only after payment is verified.
Delivery services and estimated timeframes are outlined in our Shipping Policy.
Key handling times are highlighted in this policy, but full details are provided in the dedicated shipping page.
Processing typically takes 1–3 business days, with estimated delivery within 5–10 business days after dispatch.
Eligibility and procedures for cancelling an order are detailed in our Order Cancellation Policy.
Requests within 48 hours of placement may be approved if the order has not been dispatched.
For orders outside this window, return requests can be submitted after delivery.
Procedures and eligibility for returns, exchanges, and refunds are provided in our Return Exchange Policy and Refund Policy.
Customers are encouraged to follow the steps outlined in these policies for a smooth process.
Any disputes related to the use of our services will be governed by Australian law.
We reserve the right to update this policy and will notify users of any significant changes.
Personal data handling is described in our Privacy Policy and GDPR Policy.
These policies explain your rights, how data is collected, stored, and protected, and how to exercise your data-related rights.
All content, images, and designs on the website are protected under intellectual property laws.
Unauthorized reproduction or use is prohibited.
We are not liable for indirect losses, delays caused by external factors, or events outside reasonable control.
This policy does not affect any rights that cannot be limited under applicable law.
This Service Policy may be revised to reflect operational or legal changes.
Continued use of the website after updates constitutes acceptance of the revised terms.
For service-related inquiries, please contact us:
Contact Address: 3 MCNEELY DR,RIVESVILLE,WV,26588,US
Customer Service Phone: +1(351)501-2915
Customer Service Email: retailhelp@furnigrit.com
Business Hours: Monday to Saturday, 9:00–12:00 and 14:00–18:00 (Australian Time)
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